Terms & Conditions 

These Terms & Conditions (“Terms”) govern your access to and use of the services provided by Raha Psychotherapy (“we,” “us,” or “our”), including but not limited to psychotherapy sessions, consultations, website content, and related digital services. By accessing our website or engaging in services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

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1. Nature of Services

1.1. Scope

Raha Psychotherapy provides process-oriented, trauma-informed, neuroqueer-affirmative psychotherapy and counselling services via online platforms.

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1.2. Not Medical Treatment

Our services provide psychological support and personal growth. They do not constitute medical diagnosis, psychiatric treatment, or emergency care. In case of crisis, suicidal ideation, or risk of harm, you must contact local emergency services (e.g., 112 in India) or a qualified medical professional immediately.

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1.3 Therapist Qualifications

All practitioners are qualified counselling psychologists/therapists. Credentials are available upon request. The National Medical Commission does not regulate our services, but we adhere to ethical guidelines from the Indian Association of Clinical Psychologists (IACP) and the Rehabilitation Council of India (RCI), where applicable.  

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2. Informed Consent

2.1. Explicit Consent

By booking a session, you provide explicit informed consent for tele-psychotherapy as per  NIMHANS Tele-Psychotherapy Guidelines (2020).

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2.2. Consent Elements:

You acknowledge:

• Your participation with our practice is voluntary 

• You understand the benefits, risks, and limitations of online therapy

• You are aware of confidentiality limits (see Section 5)

• You agree to use a private, secure environment for sessions

• You are prohibited from recording sessions without mutual written consent

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3. Fees, Payment and Cancellation 

3.1. Fees

Session fees are clearly listed on the website and in the informed consent form shared before the first session. All amounts are in INR unless stated otherwise.

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3.2. Payments

Full payment is required before session confirmation via secure payment gateways.

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3.3. Cancellation Policy

• Cancellations made ≥24 hours before session: Full refund/reschedule

• Cancellations made <24 hours before session: 100% fee retained

• No-shows: 100% fee retained

• Rescheduling is permitted once per session with ≥24 hours’ notice

 

3.4. Refunds
Refunds are processed within 3-5 business days. Session fees are non-refundable once the session occurs.

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4. Confidentiality and Data Protection

4.1. Confidentiality
All session content, notes, and communications are strictly confidential as per Section 23 of the Mental Healthcare Act, 2017.

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4.2. Exceptions

Confidentiality may be breached only in the following circumstances:

• Imminent risk of harm to self or others

• Court order or legal compulsion

• Mandatory reporting of abuse (as per POCSO Act, 2012 or other applicable laws)

• With your explicit written consent

 

4.3. Data Protection

We comply with the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023. Your personal and health data is:

• Collected only for specified, lawful purposes

• Stored on encrypted, password-protected systems

• Not shared with third parties except as required by law or with your consent

• Retained for a minimum of 7 years post-last session, then securely destroyed

 

4.3. Your Rights

You may request access, correction, or deletion of your records by emailing rahapsychotherapy@gmail.com.

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5. Emergency and Crisis Protocol

5.1. Not for Emergencies

Our services are not designed for crisis intervention. If you are experiencing a mental health emergency, contact:

• Emergency services (India): 112

• National mental health helplines (e.g., KIRAN: 1800-599-0019, iCALL: 9152987821)

• Nearest hospital or psychiatrist

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5.2. Therapist Discretion

A personalised safety plan will be collaboratively developed in-session. Imminent risk to life may trigger mandatory disclosure under applicable law.

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6. Technology and Security

6.1. Platform
Sessions are conducted via secure, encrypted video platforms (e.g., Zoom for Healthcare, Google Meet with encryption).

 

6.2. Your Responsibility
As a client, you agree to:

• Use a private, quiet space

• Ensure a stable internet connection

• Not record or share session content without consent

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7. Tele-Health & International Client Terms

• Sessions are scheduled in Indian Standard Time (IST, UTC+5:30), and the client is responsible for time-zone conversion.

• Unauthorised recording is prohibited and may constitute an offence under the IT Act, 2000 and equivalent laws in the client's country.

• International clients acknowledge that: (a) the Practitioner is registered only in India and holds no licence in the client's country; (b) it is the client's sole responsibility to verify the legality of receiving cross-border psychological services in their jurisdiction; and (c) the Practitioner cannot contact local emergency services on the client's behalf.

• Clients acknowledge that Raha Psychotherapy is not liable for any indirect, incidental, or consequential damages; therapy outcomes, which vary by individual; and breaches of confidentiality due to technology failures beyond our control. 

8. Modification of Terms

Raha Psychotherapy reserves the right to update these Terms at any time. Changes will be posted on our website with a “Last updated timestamp (see top)” Continued use of services constitutes acceptance.

 

9. Contact Information

For questions, concerns, or data requests, contact us at:
Email: rahapsychotherapy@gmail.comlinkedin

Contact: +91-8208379689
Website: www.rahapsychotherapy.comrahapsychotherapy