Terms & Conditions

Please read these Terms & Conditions (“Terms”) carefully. By accessing our website or engaging with Raha Psychotherapy’s services (“we”, “our”, “the practice”), you agree to these terms. If you do not agree, you may choose not to use the website or services.

 

The terms apply to our website visitors, individuals contacting us for inquiries, and clients who begin therapy with us. These terms are written in clear and accessible language while retaining key legal protections.

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Nature of Services

Raha Psychotherapy is a therapist-led mental health service offering psychological services such as individual psychotherapy, workshops, and mental health training. All our therapeutic services are offered by qualified mental health professionals practising within their scope.​

 

Please note, therapy is not a substitute for emergency or crisis care or medical advice. It does not guarantee to produce specific outcomes as it relies on the collaboration between the client and the therapist. We do not provide crisis intervention, emergency support, or psychiatric services. If you require immediate support, please refer to the emergency helpline numbers listed in the FAQs provided on our website or contact a hospital nearby. 

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Eligibility Criteria

Raha Psychotherapy will be able to provide mental health care if you:

• are at least 16 years old 

• are accompanied by a parent/guardian's consent if you are below 18 years old 

• reside in a location where we are legally able to provide services  

• must have the capacity to provide informed consent before starting therapy

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Scheduling and Appointments

All sessions are offered by appointment only. Once you have confirmed your appointment, you will receive an email confirming the session details.​

 

Each session lasts 50 minutes, unless discussed otherwise. If you arrive late, the session will still end at the scheduled time to respect the time of all clients ahead.​

 

In case of no-show, a 15-minute waiting period is offered. If the client has not communicated within these 15 minutes, the session is considered a late cancellation, and the full session fee will be billed. We understand that life can be a handful sometimes, and exceptions may be made in situations of genuine emergency and at the therapist's discretion.

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Fees and Payments 

Session fees are communicated during the consultation call and in the informed consent form shared before the first session. Payment is due 24 hours before the session time and is processed through secure third-party platforms.

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Cancellations or Rescheduling 

Sessions must be cancelled or rescheduled with at least 24 hours' notice. Cancellations made after the scheduling window may incur a full session fee.

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Confidentiality and its limitations

Confidentiality is central to therapeutic work. Information discussed in therapy will not be disclosed except under the following legally and ethically mandated circumstances:

• a risk of harm to self or others

• suspected abuse of a child, adult or anyone vulnerable

• court orders or legal requirements 

• supervision (with identifying information removed) 
   

We will discuss these details during our consultation call and in our informed consent form. 

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Online Therapy: Responsibilities and Limitations

Online therapy offers accessibility and flexibility, while also coming with its own boundaries. As a client, it is your responsibility to ensure that you are in a private, confidential space, using a stable and secure internet connection, and that your contact information is accurate and up to date.

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There are certain limitations to receiving mental health support online. These include the possibility of technical disruptions, reduced ability to offer support in a crisis situation, and jurisdiction-based limitations for clients residing outside India. Online therapy may not be appropriate for individuals requiring emergency.

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If significant technical issues arise from the therapist’s end and interrupt the session, the therapist will make every effort to reconnect or reschedule the session at a time that works for both parties.

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Website Use

While accessing our website or content, you are prohibited from using it:

• for any unlawful purpose or any obscene/immoral purpose; 

• to collect or track the personal information of others;

• to submit any false/misleading information; 

• to distribute harmful software/code;

• to harass, abuse, insult, harm, defame, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, or disability 

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The website content is intellectual property of Raha Psychotherapy and cannot be reproduced without our permission.

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Workshops and Trainings

Our workshops and training are meant for educational purposes. They are not a substitute for therapy and do not establish a therapist-client relationship.

 

Disclaimers: Limitations of Psychotherapy 

Therapy is a collaborative process. While we work with care and draw from evidence-based therapeutic approaches, specific outcomes cannot be guaranteed as lasting therapeutic change depends on many factors, including personal readiness, context, and the therapeutic relationship.

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Termination of Therapy

A pause or termination in therapy may be collaboratively initiated by you or/therapist at any point in time. The therapist may recommend discontinuation or a referral if your therapeutic needs fall outside our scope of practice, therapy no longer feels beneficial, there are unresolved concerns in safety, or there is a violation of boundaries (e.g., repeated later cancellations). 

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Changes to Privacy Policy

Raha Psychotherapy reserves the right to update the policy occasionally to reflect any legal, ethical, or operational changes. We will update the changes on this page with a revised "last updated" date at the top. Continued use of our services indicates acceptance of the revised terms. 

 

Contact

If you have any questions or concerns about our Privacy Policy, confidentiality, or how your information is handled, you can reach us through our "Contact" page.  ​

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