Privacy Policy
Last updated: 21/11/2025
At Raha Psychotherapy (“Raha”, “we”, “our”, “the practice”), your privacy, dignity, and autonomy are central to the work we do. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage in our therapeutic services.
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By using our website or services, you agree to the terms of this Privacy Policy and our Terms & Conditions. We encourage you to revisit this page periodically for updates.
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1. Information We Collect
1.1 Information you provide directly
When you fill out our contact form, intake form, or schedule sessions, we may collect information such as your full name, email address, phone number, age, occupation, and a brief description of your concerns. You may choose to share as much or as little as you wish during initial contact. Only information necessary to provide ethical and safe therapeutic care will ever be requested.
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Upon starting therapy, we may also collect payment information (processed securely through third-party payment platforms) and billing-related details.
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1.2 Information created during therapy
Your therapist may take notes for continuity and reference in future sessions. However, these notes are confidential, stored securely, and are not accessible to anyone outside the therapist, unless required by law, or in the event of safety exceptions, or if the client requests the therapist to provide a brief summary to their current therapist in the event of a transfer.
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2. How We Use Your Information
2.1 Providing and improving services
We use your information to respond to your queries, schedule and manage sessions, and understand your therapeutic needs, ensuring continuity of care and maintaining accurate records as required by ethical the APA's guidelines and the Mental Health Act (2017). ​
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2.2 Safety, ethics, and legal compliance
All information you share will be confidential and kept with care. The information you share in therapy will remain confidential except in rare situations required by ethical guidelines, such as when there is a risk of harm to you or someone else, there is suspected abuse of a child, older adult or someone with vulnerability, or when a court order requires records. These limitations are also outlined in our consent form and will be discussed with you before starting therapy.
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2.3 Third-party involvement
Raha Psychotherapy does not sell, rent, or share your data for advertising or marketing. Your information may be shared with third-party service providers only when necessary (for example: secure payment processors, encrypted video platforms). These services maintain their own privacy and security practices, and we encourage you to read them thoroughly.
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3. Data deletion
At any point in time, if you are uncomfortable and/or want to discontinue therapy with us, you may request for deletion of your data using our contact form. However, in certain cases, we may be legally or ethically obligated to retain specific records for a limited period (e.g. for safety, legal compliance, or financial documentation). After this period, your information will be permanently deleted and cannot be recovered.
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4. Cookies
Our website may use cookies to support basic functions such as maintaining the performance of the page and understanding our website engagement (anonymised). You may disable cookies through your browser settings. However, doing so may impact some website features, but will not affect your access to our therapy services or any other mental health services. Please note, we do not use cookies for advertising, tracking, or profiling.
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5. Changes to Privacy Policy
Raha Psychotherapy reserves the right to update the policy occasionally to reflect any legal, ethical, or operational changes. We will update the changes on this page with a revised "last updated" date at the top.
6. Contact
If you have any questions or concerns about our Privacy Policy, confidentiality, or how your information is handled, you can reach us through our "Contact" page. ​